We combine strategic consulting experience with proven AI technology.
Since 2014, we’ve been guiding mid-sized companies on their path to digital efficiency. As a specialized AI consultancy with in-house software development, we know that real progress doesn’t happen in PowerPoint - it happens in the everyday workflows of your people.
We don’t just talk about AI. We build it, integrate it, and make sure it delivers.
What sets us apart:
- Years of experience optimizing and automating business processes
- Proprietary AI solutions used daily - by us and our clients
- Hands-on consulting without the buzzwords, focused on measurable results
Victor Wiedermann, CEO Scala Value
Automation & Process Optimization
We analyze your existing workflows, identify optimization potential, and develop custom automation solutions that boost productivity and reduce costs.
What we do:
- Analyse processes: We examine your workflows, data flows, and interfaces—always with an eye for detail and leverage.
- Identify opportunities: Whether it’s time-wasters, manual tasks, or duplicate data entry—we show exactly where automation pays off.
- Build tailored AI solutions: Based on your goals and systems, we develop custom tools and integrations - not off-the-shelf software, but precisely what your team needs to get relief and results.
Artificial Intelligence in Practice
We help you move beyond the buzzword and unlock real business value with artificial intelligence. Our team supports you from initial analysis to full integration into your business processes..
What we offer:
- Make data usable: We help you structure and prepare existing data sources so they can be effectively leveraged for AI applications.
- Apply AI models smartly: From text recognition and forecasting to classifications and automated decisions – we select and train the right models for your specific use case.
- Integrate into your systems and processes: We ensure AI is not running in isolation but is embedded into your daily operations – scalable, secure, and effective.
Your Benefits
SCALAHELP – Our AI-Based Customer Support Solution
Efficient. Personalized. AI-Driven.
With our proprietary AI-powered support solution, you can automate one of the most cost-intensive areas of your business without sacrificing service quality or customer proximity.
Our software understands incoming requests, prioritizes them, and answers many of them fully automatically - with optional hybrid handling through human review. This keeps your team unburdened -and your customers happy.
What our solution can do:
- Automatically understand & classify inquiries: Detects intent, sentiment, and urgency - even in unstructured messages.
- Smart replies or full automation: Depending on your use case: fully automated replies, intelligent routing, or AI-generated draft responses to support your agents.
- Seamless integration with your systems: Whether helpdesk, CRM, ERP, or email inbox - our solution connects flexibly to your existing infrastructure.
Your Benefits
Our Customers
We work across industries with a wide range of companies ‒ from owner‒led family businesses to mid‒sized corporate groups and international enterprises.
What unites them: the ambition to optimize their processes intelligently, unlock new efficiency potential, and rely on an experienced partner who delivers practical AI solutions.
Trust is our strongest reference ‒ and measurable impact is our promise.
Use Cases
Our AI solutions are applied where they create real value - from fully automated customer inquiry handling to intelligent backend process optimization.
Here, we showcase real-world examples that demonstrate how efficient and versatile artificial intelligence can be in practice today.
Automated Support Solution for an Event Ticketing Company
Challange:
A leading company in the event ticketing sector was facing a growing volume of support inquiries ‒ especially during peak times ahead of major events. The most common issues involved ticket purchases, refunds, access codes, and technical problems. At the same time, a shortage of skilled staff made it difficult to meet the increased demand with qualified support agents.
Solution:
An AI‒based support software was implemented to fully automate responses to standard customer inquiries. The system integrated the ticketing database, event information, and frequently asked questions (FAQs). During peak times, the software handled a high volume of simultaneous requests without compromising quality. Complex matters, such as legal issues or customer‒specific contracts, were automatically routed to the appropriate staff.
Result:
No bottlenecks during peak times: At a large festival with over 5,000 attendees, the software answered 80% of all inquiries in real time, regardless of traffic volume.
- Relieved support teams: Human agents were able to focus entirely on complex or VIP‒related requests.
- Scalability: Despite ongoing staff shortages, the company maintained—and even improved ‒ customer satisfaction levels.
- Customer satisfaction: Average response time dropped from 12 hours to just a few minutes, strengthening customer loyalty.
Special feature:
The AI solution proved especially powerful during surges in demand ‒ on the day of the event and just before ticket releases ‒ by flexibly scaling resources without the need for additional personnel.
Efficient Customer Support for an E-Commerce Company
Challange:
A growing e‒commerce company experienced a continuous increase in support inquiries ‒ especially regarding product information, return processes, and delivery times. The support team was overwhelmed, leading to longer response times and dissatisfied customers.
Solution:
The automated support software was integrated into the company’s existing systems. It leveraged the product database, return policies, and FAQs to generate personalized responses in the brand’s tone of voice.
Result:
- Time savings: 85% of inquiries were resolved without human intervention.
- Customer satisfaction: Response times were reduced from an average of 24 hours to under 1 hour.
- Relieved staff: The support team was able to focus on complex requests requiring human attention.
Faster Resolution of Contract and Pricing Inquiries in a B2B Company
Challange:
A B2B company frequently received support inquiries about complex topics such as contract details, pricing, and delivery conditions. These requests had to be reviewed manually and routed to the appropriate staff, often causing delays.
Solution:
The AI software was trained to instantly respond to general questions about products and services while identifying contract‒ and pricing‒related inquiries. These were automatically forwarded—with relevant context—to the responsible employees.
Result:
- Improved processes: Automatic pre‒qualification saved the team several hours of manual work each day.
- Customer satisfaction: Customers received faster feedback on complex issues.
- Scalability: The company was able to maintain service levels despite rising inquiry volumes.
AI-Based Quality Analysis of Sales Calls
Challange:
A mid‒sized company with around 30 call agents handles approximately 1,000 calls per day. Until now, the content quality of these calls could hardly be assessed objectively—manual spot checks were not sufficient. A systematic, data‒driven evaluation was needed to create transparency and continuously improve conversation quality.
Solution with SCALAVOICE
All calls are analyzed automatically ‒ objectively, in detail, and comprehensively. Each conversation is transcribed, speakers are identified, and the content is checked against the sales script: Were the greeting, company intro, clarifying questions, or appointment bookings covered?
From this data, a total score is generated with clear ratings and concrete action recommendations for each agent. At the end of the day, all results are aggregated: Managers can instantly see how many calls were made, which script sections worked well, and where targeted coaching is needed.
Additionally, the results can be transferred to reporting systems like Microsoft Power BI. This enables clear visualization of call quality, trends, and performance development—creating a solid foundation for data‒driven decisions and measurable improvements in sales performance.
Solution:
Our AI analyzes every conversation automatically, identifies speakers and topics, and evaluates the call quality in detail ‒ from script adherence and conversation structure to talk‒time ratios and tone. Results can be directly fed into external reporting tools such as Microsoft Power BI to visualize call quality, trends, and performance—by employee, team, or campaign.
At a glance:
- Transparent quality scoring for every conversation
- Targeted coaching based on individual recommendations
- Higher conversion and appointment rates through measurable improvements
- Seamless integration with existing reporting and BI systems
- Fully automated analysis ‒ no manual effort required
SCALAVOICE makes conversation quality visible, feedback actionable and sales success predictable
Frequently Asked Questions
Wondering if AI makes sense for your business? Or how a collaboration with us typically works? Here you’ll find answers to the most common questions we receive from prospects and clients.
Which types of companies are your AI solutions designed for?
Our solutions are specifically tailored for small and mid-sized companies looking to streamline processes, reduce manual workloads, and generate real value through AI -without needing to build an in-house IT department. We focus on areas where automation delivers quick and measurable returns.
Do I need to already have a lot of data to benefit from AI?
Not necessarily. In many cases, you can get started with the data you already have - we help you structure, prepare, and apply it effectively. If a suitable data foundation isn’t in place yet, we work with you to develop practical strategies for smart data collection and usage.
How quickly can we start an AI project?
In most cases, we can get started within just a few days. After a short initial consultation, we define goals, evaluate data readiness, and identify the most effective starting point—so you see value from AI as early as possible.
Is your support solution also suitable for smaller teams?
Yes. Our AI-based support solution is designed to provide noticeable relief even for small teams. It’s modular and scalable - perfect for companies handling a high number of repetitive inquiries without adding headcount.
Does the AI Act apply to small companies as well?
Yes, in principle it applies to all companies - regardless of size - but only if they deploy systems classified as medium or high risk. For everyday business AI (like automation in support or back office), there are little to no additional obligations.
Do I need special training or external consultants to get started?
No. Our goal is to make AI practical and accessible -without long onboarding phases or technical deep-dives. We guide you step by step, with clear recommendations and ready-to-use solutions. If needed, we provide support, not theory.
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